Overall Experience Reviews For Sport Clips Haircuts of Crystal Lake

1 rating

I have been going to SportClips for years now and several area locations. I understand they are franchises so one SportClips is not necessarily like the other or owner by the same individual/group. On a Monday morning, I had a small window in order to get my haircut and utilized the online check-in feature. I was confirmed online with a 5 min waiting time. I drove to the location and arrived approximately 5 min later. One of the stylists told me to type my phone number into the check-in computer after telling her I had just checked in online. Both stylists were with customers, so assumed one was probably finishing (because of the advertised 5 min wait, which was 5 min earlier). After typing in my number, I sat down. 10-15 min later, one of the stylists finished and called another customer’s who came in 5-10 min after me. I explained I had checked in about 20 min earlier. She said it was an ADDITIONAL 22 min wait for the next stylist. I was given approximate 5 min waiting time and (had I stayed), the wait would’ve been 42 min at best. I left since I didn’t have the time. I probably still would’ve left because of this ridiculous customer service. I will not patronize the CL location ever again.

5 rating

I absolutely love this place! The staff are extremely friendly and do an amazing job. Lizzie is drop dead gorgeous and I always have her do my hair, she's awesome and I highly recommend her. I had a great laugh reading about the priest in Brett's review, no idea what that was about but I wish I was there LOL!

5 rating

I have been going to this Sport Clips since i moved to Crystal Lake back in March 2017. All the stylists are great and I have never had a bad experience. I highly recommend this place and take advantage of the online check in so you know how long the wait will be.

Rated 3.7 out of 5.0 based on 3 Client reviews